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You are welcome to return products that are in original condition within 30 days of receiving the order. We will charge a 39 SEK return fee that will be deducted from the amount to be refunded. Read more HERE
To return your order, register your climate compensated return at na-kd.com/returns and follow the steps below:
- Repack your item(s) in the delivery bag
- Stick the return label you have received with your order, onto your return parcel
- Follow the return instructions provided in the Return Portal to send it back to us
You cannot return your order using a regular mailbox.
Please note, you will not be sent a return label through the return portal. If you need a return label, please contact our customer care team HERE
- Always save the return receipt until your refund has been confirmed by NA-KD.
Unfortunately not. Only items from the same order can be put together in a return parcel. This will ensure that we can process your return quicker and for you to receive your refund in time.
You will get an email from us when your return has been received. Once your return is received, it will be processed and refunded within 14 days.
We do not offer exchanges as we cannot guarantee the availability of item(s). However, you can always return the item for a refund and place a new order for the item you wish for instead.
If you bought an item with a discount code and wish to re-order it in a different size, we can re-apply the discount code for you. Just get in touch and provide us with the order number of the original item as well as the new one.
Yes, but only if these apply:
Sale items – the tags are still attached and the item is in its original condition.
Swimwear and lingerie – the hygiene sticker is still attached.
Jewelry – the sealed plastic is not opened.
Beauty products – the original packaging is unbroken.
We want to inform you that we are not responsible for any items that are returned to us by mistake. In the instance that it is found in our return warehouse, you can request to receive your item back. We will charge you 30 EUR for creating freight documents and shipping it to you.